It’s no secret that Property Managers play many different roles when working on projects or collaborating with other organizations. The exact responsibilities of a Property Manager also differ depending on the type of property being managed & the terms of the management contract. As a company that combines both management and maintenance, we understand the complexities involved when you work with boards or outsource contractors. There are numerous ways you can approach conflict management and resolution. Conflicts can be avoided, talked out, negotiated, arbitrated, or resolved through other forms of corporate action. Ideally, it would be better to settle any situation promptly and productively, without altering any long-term working relationships. That is why we make sure we utilize conflict resolution methods that are productive and efficient. It is important to remember that all parties involved share the same objective of getting things back on track & finding a suitable solution.

Within every industry, communication is key! Any partnership or agreement has terms that should be considered and maintained during times of conflict. Having agreements in place means that any issue that arises has to be handled with professionalism. When collaborating with other companies, contractors, or board members, having open lines of communication is essential. As a Property Manager, conflict resolution skills are a vital feature in establishing solid work relationships. If you are working as a team, communication can get complicated if you are not prepared. Make sure everyone you are working with is on the same page and can express their perspective appropriately. There are often many different departments involved in projects, making sure your solution aligns with their needs is vital. Any actions you choose to take should also align with your company values and maintain the professionalism of your brand. Projects do not always go to plan, and there are sometimes obstacles that impact everyone involved, a solution should be a fair compromise between those involved. There are many conflict resolution tactics to keep in mind when dealing with disputes.

Firstly, actively listening to questions or concerns is an essential factor for all property managers to utilize and actively practice. Issues arise, and conflicts are sometimes inevitable when projects get interrupted. Staying objective can help you reflect on the situation in a neutral way. Try and approach the problem with an open mind & stay positive. When dealing with the disgruntled party, a defensive approach can often intensify the situation. Even if there is frustration on your side, communicate in a way that allows you to express your viewpoint without hostility. Understanding the needs of those involved can help you formulate a solution that suits everyone. Once you understand their frustration and acknowledge their viewpoint, you can communicate your perspective with a sense of transparency and clarity. It is somewhat essential to consider the repercussions of not being able to mend certain relationships. If the issue is not dealt with civilly and respectfully, it can hinder the way others perceive your professionalism and ability to problem solve.

Timely & effective communication is essential. Most projects are structured based on deadlines and assigned roles. If these deadlines are drastically interrupted, it is understandable that those involved would feel overwhelmed. Consider time constraints and deadlines when establishing a cost-effective solution. Voice concerns and share suggestions during discussions to create open communication. It may also be helpful to ask questions instead of making statements. The tactic of questioning, in a way that is not interrogative or invasive, can help guide you towards a resolution. Asking the right questions can help clear up any miscommunication and rectify any misunderstanding that may have occurred. Try and learn about what the other party is expecting as a solution, this can help you gain the necessary information that helps you effectively navigate discussions. On the other hand, being ready to answer any of their questions openly can also benefit you when constructing a resolution. Any questions, from either side, can provide you with an insight that is valuable in terms of negotiation. Effective communication can help you find a solution that suits everyone. When issues arise, communication should always be constructive and productive – remember, all parties have the mutual goal of resolving the disagreement.

Compartmentalize the process. As previously mentioned, many projects involve many different departments working cohesively. This means that there are numerous perspectives involved that may have individual focuses or concerns. Usually, the more parties involved, the more there is to keep up with. Establishing a solution is more complex if there are multiple departments involved. Stay organized and make sure you keep track of the tasks that are of high priority and make a note of who is involved throughout the process. Although conflict can alter your initial schedule, compartmentalizing can ease the workload. Not only will this help you log your tasks, but it will also provide you with a plan in which you can reflect on if you need clarification. As a Property Manager, you understand the importance of keeping track of any records. Being up-to-date and alert is an ideal approach, especially during times of tension. This skill can also help you keep others informed if you are working with boards or other organizations.

Overall, handling daily tasks whilst dealing with conflict resolution can be hectic. There are often situations that become tense or uncomfortable. Implement the key skills that can help you formulate a solution that creates the best outcome. As a property manager, satisfying boards, as well as your clients, is a primary focus. Establishing a reliable strategy when dealing with conflict can help save you time and money. During times of conflict, not only will others reflect on your skills and abilities as an individual, but they will also assess how your brand navigates and manages these issues. Professionalism, productivity and patience are all essential assets when dealing with any form of conflict in the property management and maintenance industry. Try and consider the tactics suggested above throughout the negotiation. Implementing methods that are beneficial to you and your company is the best way to make progress without compromising the needs of all parties involved.


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