UrbanTec Property Management Inc. was founded with knowledge garnered from more than 25 years of providing project management and maintenance services to the Calgary condominium community. This provides us with a unique insight within the property management industry.  Therefore, your largest asset, your building, has an invaluable resource on which to draw.

The idea for UrbanTec Property Management Inc. came as a result of the frustration of having to deal with ill trained, inexperienced property managers. While they may be able to balance numbers, and return phone calls, they have a limited understanding of the specialty that is property management.  Our knowledge, dedication, and 25+ years of experience within the Calgary condominium market sets us apart from other management companies.

Our group of vetted employees and contractors can come into any situation seamlessly. Due to our long history providing maintenance services to Calgary’s multi-family communities, we’ve seen and done it all. We can address any circumstance with multiple choices to accommodate your specific and unique needs.

Mistakes are bound to happen, and it is the response to these mistakes that separates one organization from another. Part of our company philosophy is that we view mistakes as an opportunity. An opportunity to own the mistakes, to learn from them, make necessary changes and then move on. At no point do we make the corporations responsible for our mistakes.

In an industry where it is becoming common place for smaller, more responsive property management companies to be absorbed by large business interests, we are resisting this trend. We do not believe this serves the best interest of the Calgary condominium market. We are local Calgarians, providing local solutions to local problems.

We are fully serviced by capable and professional personnel who are able to resolve any emergency issue that may arise. Our after-hours personnel are trained to assess and provide emergency services only, thereby keeping costs to a minimum. In our welcome package all owners will be given clear instructions, with contact numbers, of what to do and who to contact in case of emergencies, both during office hours as well as outside office hours.

UrbanTec Property Management Inc. is governed by the board of directors and condominium corporations’ bylaws. Whenever possible, using these guidelines, UrbanTec Property Management Inc.  will address each concern in a timely and professional manner, specific to the nature of the issue; providing full documentation to the board of directors for review.  In the event this is outside our purview, we will bring the issue to the board of directors whereby a decision can be made with regard to the concern.

In our welcome package all owners will be given ways in which they can report a maintenance issue or emergency. In the case of an emergency a direct telephone number will be provided. All other issues can be relayed to UrbanTec Property Management Inc. through the following options.

  1. A form is available on our website to communicate concerns
  2. Email is monitored during business hours
  3. Telephone call to UrbanTec Property Management Inc. Office

The property manager will assess the urgency of the request and if necessary, because of our ability to direct in house maintenance staff, we can respond in a timely manner.

A property manager:

  • Has to wear many different hats in the effective navigation of their duties
  • Handles day to day correspondence with the residents and the board
  • Provides oversight with the financial matters of the corporation
  • Provides advice and solicit competitive bids where appropriate
  • Serves as a bridge to the corporation and the various professions needed to ensure a safe, smoothly running corporation
  • Assumes responsibility in enacting the decisions of the board
  • For the most part, does not deal directly with owners, unless it is an emergency, bylaw infraction, maintenance issue or concern, or other issues where owners may require managers advice

The corporation’s books are prepared monthly and include all corresponding documentation associated with that months financial activity. It is up to the board of directors how much or how little information of that information they require to make informed decisions.

The bylaws of each corporation should clearly define the parameters under which arrears are handled.  The property manager utilizes these directions unless specifically instructed by the board of directors to do otherwise.

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